The Shopper - psychology of the client
SKU: 17-7478
$52.00Price
In this course you will learn to:
1. Explore some of the common responses you may encounter, when dealing with someone in a crisis situation.
2. Articulate what the shopper is often seeking with their telephone inquiry, other than cost.
3. Identify the challenges, and the rewards of securing the trust of the caller.
all courses in USD
3 credits
3 hrs