The Shopper - psychology of the client

SKU: 17-7478
  • In this course you will learn to:


    1.  Explore some of the common responses you may encounter, when dealing with someone in a crisis situation.


    2.  Articulate what the shopper is often seeking with their telephone inquiry, other than cost.


    3.  Identify the challenges, and the rewards of securing the trust of the caller.


    all courses in USD

    3 credits

    3 hrs 


    701-390 Assiniboine Avenue

    Winnipeg, MB. Canada R3C 0V2